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Clinical Case Manager

Department: U.S. Legal Services
Location: Silver Spring, MD

POSITION SUMMARY: 

The primary role of the Clinical Case Manager is to provide holistic, client-centered and culturally competent case management services to clients enrolled in HIAS’ Legal Services program, with a particular focus on serving victims of gender-based violence. These services begin with conducting initial needs-based screenings for HIAS clients requesting services or referred by attorneys and conducting intakes to enroll clients in the program. Once enrolled, the Clinical Case Manger develops service and safety plans, informs enrolled clients about existing services and resources, makes appropriate referrals to outside social service providers, helps clients to bridge access to services and develops both short- and longer-term service plans. They will maintain and update resource and referral lists for HIAS’ service area. This position will work closely and collaboratively with staff on HIAS’ legal team and the Social Services team. This position is required to complete administrative tasks, including case notes, case file management and data collection. 

ESSENTIAL FUNCTIONS: 

  • Completes needs-based screenings for clients requesting services or referred to the Social Services program. 

  • Conducts intake enrollments for clients determined eligible for the program. 

  • Develops goal-oriented service and safety plan with enrolled program participants for addressing their long- and short-term needs and goals. 

  • Makes referrals to community partners, social service agencies, community-based organizations and/or other social service providers. 

  • Makes referrals internally to HIAS’ volunteer services program and liaises with internal staff accordingly. 

  • Guides program participants through referrals, providing follow-up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate; coordinates with referral sources as needed. 

  • Works collaboratively with team members from HIAS’ legal and Social Services teams to ensure work is not duplicated, client-centered goals are understood and resources are being shared. 

  • Completes case notes through Apricot Social Solutions in a timely and consistent manner. 

  • Administers client surveys at the closure of each program participant’s plan. 

  • Attends and participates in weekly team meeting with HIAS’ Social Services team. 

  • Maintains regular and consistent check-ins with Assistant Director, Social Services and Volunteer Coordinator. 

  • Liaises with other community organizations working to grow and strengthen the network of supportive services available to asylum seekers and victims of gender-based violence. 

  • Participates in bi-monthly Asylum Seekers Coalition meetings with fellow members of the DMV community working to support the needs of asylum seekers. 

  • Continuously researches, edits and grows HIAS’ social service referral database to strengthen the network of supportive services available to asylum seekers and victims of gender-based violence. 

  • Researches and attends available workshops and trainings centered on trauma-informed communication, community-based mental health support, client self-sufficiency and client advocacy. 

QUALIFICATIONS & REQUIREMENTS: 

  • Undergraduate degree required; Master’s degree in Social Work or a related field preferred. 

  • 2-3 years of experience providing case management in a social services environment. 

  • Fluency in English required; fluency in Spanish strongly preferred. 

  • Demonstrated knowledge of asylum and humanitarian relief processes in the U.S. 

  • Demonstrated experience in working with survivors of torture, trauma and/or gender-based violence, with an understanding of trauma-informed service provision. 

  • Demonstrated ability to work independently in a new and developing program. 

  • Avid team player; experience working collaboratively within programs that hold varying requirements and priorities. 

  • Experience working in a multicultural environment. 

  • Ability to manage time effectively; ability to consecutively handle and prioritize multiple projects of various origins. 

  • Excellent oral and written communication skills. 

  • Ability to work well and have a professional candor with people in a multicultural environment. 

HIRING PROCESS: 

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process: 

Step 1: Submit your application! 

Step 2: Phone screen with a HIAS recruiter. 

Step 3: Video interview with the hiring manager. 

Step 4: Video interview with a panel of HIAS employees. 

Step 5: Online reference check with SkillSurvey. 

Step 6: Offer and background check with Shield Screening or ESR. 

Step 7: Start your professional journey with HIAS! 

Note: Some of our hiring processes may vary, and not all candidates will advance to each step. 

ABOUT US: 

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive. 

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values. 

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES: 

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger 

Justice • Justicia • Justice • Tzedek

We Pursue Justice 

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy 

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership 

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World 

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience 

DIVERSITY: 

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected status. 

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