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Creative Director

Department: Communications
Location: Silver Spring/New York/Remote, MD


HIAS seeks an experienced Creative Director to oversee the organization’s global brand and visual identity, ensuring that HIAS’ digital and print fundraising, marketing and programmatic materials are impactful, innovative and of the highest quality.

Part of the Global Public Affairs team and reporting to the Vice President, Communications, the Creative Director will build and lead a creative team, manage outside vendors and work closely with other senior leaders within Global Public Affairs and in other divisions.

The Creative Director will support HIAS’ country offices in the development of branded materials and promotion of HIAS’ brand, reinforcing best practices on branding and visual identity.

In addition to excellent graphic design and marketing skills, this position requires proven project management ability, digital savvy, strong interpersonal skills and diplomacy.

Note, this position is based at our headquarters in Silver Spring, Maryland or our office in New York, New York, and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Michigan, Minnesota, Nevada, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin).

Additionally, we ask that all applicants include a link to their online portfolio with their application materials.


  • Works with a broad array of stakeholders, partners and others to develop digital and printed materials to help project HIAS as a leading international NGO.
  • Manages HIAS’ visual identity worldwide; maintains template library, logos, fonts, color palates, iconography and other elements; develops and maintains brand standards and guidelines, and ensures they are followed by staff across 16 countries.
  • Responsible for evolution of HIAS’ brand and design direction for HIAS’ website, email, social media and PR.
  • Establishes visual look for fundraising, advocacy and other campaigns; project manages all design deliverables.
  • Artfully combines design elements, text, photos and data into effective, elegant digital and print materials.
  • Oversees production of reports, brochures, posters, marketing material, advertising, presentations and promotional items for both internal and external use; works with stakeholders to develop deadlines and budgets.
  • Recruits, trains and supervises the creative team.
  • Designs and implements systems to effectively manage design requests; supervises the department's daily workflow and workload, ensuring quality control and managing deadlines.
  • Oversees photography collection and graphics libraries.


  • Undergraduate degree in art or graphic design required; graduate degree preferred.
  • 8-10 years of experience leading graphic design and branding, preferably at a large NGO or corporation with some international presence.
  • Experience with digital and print production, infographics, video, animation, photography and brand stewardship.
  • Proven track record developing high performing communication materials in a complex, fast moving environment.
  • Proven project management experience, with ability to work with internal stakeholders to develop requirements, KPIs and project plans; able to manage multiple projects simultaneously; able to manage outside vendors and budgets as necessary.
  • Ability to lead and manage staff teams, and to work collaboratively with professional peers.
  • Excellent planning and conceptualization skills; ability to set goals, assess risks, measure impact and supervise program implementation.
  • Experience with website development and user interface design preferred.
  • Creative problem-solver and self-starter, passionate about design, and detail-oriented with a commitment to innovation and excellence.
  • Experience in cross-cultural or international programs, familiarity with refugee and resettlement issues and commitment to HIAS’ mission.


All employees are expected to represent the organization in alignment with HIAS' mission, vision and values. Some employees of HIAS are expected to speak externally on behalf of the organization with clients, donors, affiliates, partners, etc. as part of their work-related responsibilities. Applicants for these roles acknowledge and accept the inherent risk associated with external representation of HIAS.


We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.


Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.


HIAS stands for a world in which refugees find welcome, safety and opportunity.


Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.


Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger 

Justice • Justicia • Justice • Tzedek

We Pursue Justice 

Empathy • Empatía • Empathie • Chesed 

We Approach our Clients with Empathy 

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership 

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World 

Resilience • Resiliencia • Résilience • Ruach 

We Adapt and Thrive, Continuously Demonstrating our Resilience 


HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.


HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

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