POSITION SUMMARY:

The Part-Time Intake and Referral Processing Intern will play a crucial role in supporting the Asylee Outreach Project (AOP) by conducting intake interviews, assessing client needs, and facilitating access to services for newly granted asylees and other ORR-eligible populations. This position is integral to ensuring that clients receive timely, culturally responsive, and trauma-informed services that promote their self-sufficiency and integration into the community. We are seeking candidates with strong attention to detail, excellent communication skills, effective time management, and the ability to work independently.

Please note this internship runs until Septmber 30, 2026.

ESSENTIAL FUNCTIONS:

Client Intake and Assessment:

• Conduct initial intake interviews with AOP-eligible clients, including asylees, victims of trafficking, SIVs and some parolees.
• Complete detailed assessments of needs and barriers.
• Ensure all required documentation, including proof of immigration status, residency verification and client consent letter, is collected, verified and securely stored in the client’s digital file.
• Complete and maintain accurate client intake forms and detailed case notes.
• Ensure interpretation services are provided to clients and translated enrollment documents are shared with clients where needed.

Service Provision, Case Follow Up and Case Closure:

• Remain a point of contact after conducting assessments, coordinate referrals and service enrollment, and provide timely updates to clients.
• Track clients’ program enrollment status at resettlement agencies; inform clients and document updates.
• Monitor and document clients’ Initial Health Screening (IHS) appointments at community clinics and enrollment in English classes.
• Complete case closures when clients have been successfully enrolled in services or choose not to participate in the AOP.

Data Management:

• Maintain accurate and up-to-date client records including eligibility documentation, residency verification, consent and release of information as well as proof of service provision and referrals, ensuring confidentiality and compliance with data protection policies.
• Keep track of client appointments and regularly update relevant spreadsheets and databases.
• Support additional programmatic tasks as needed.

QUALIFICATIONS & REQUIREMENTS:

• High school diploma or equivalent required; open to all current college/grad school students or interested graduates.
• Previous experience in direct services, case management, intake, or a related field, particularly with immigrant or refugee populations, is highly desirable.
• Proficient in Microsoft Office Suite and case management software.
• Self-initiated, empathetic, and motivated, with strong problem-solving skills and the ability to create and take on projects independently.
• Knowledge of the U.S. immigration system and some understanding of various benefits and services available to refugees and asylees is preferred.
• Demonstrated ability to multi-task and handle multiple priorities under strict deadlines.
• Spanish fluency strongly preferred; proficiency in additional languages is a plus