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Assistant Director, HIAS New York

Department: HIAS New York
Location: New York, NY


HIAS New York seeks an experienced and skilled Assistant Director committed to managing and supporting implementation of refugee resettlement services, employment services and intensive/extended case management services.  

The Assistant Director, HIAS New York manages critical services that build on the agency’s long history of welcoming the stranger and protecting the refugee. These initial resettlement, social adjustment, economic inclusion and volunteer services programs promote and strengthen the social and economic well-being of diverse individuals and families, while also promoting multi-cultural awareness within the agency and throughout the wider community. The Assistant Director, HIAS New York leads the team’s continuous efforts to provide client-focused, innovative services to refugees, SIVs, asylees and other forcibly displaced populations (FDPs). 


  • Ensures steady progress towards all HIAS New York’s program goals through regular check-ins with program leads; provides guidance and support to maintain programmatic effectiveness, efficiency and innovation, and to improve program performance as needed. 

  • Oversees the development of Standard Operating Procedures (SOPs) to ensure quality client services are provided and applicable compliance, outcomes and documentation requirements are met. 

  • Monitors compliance of program documentation across all programming. 

  • Ensures that all clients receive high quality services in compliance with all contracts. 

  • Monitors the implementation of QC across all programs. 

  • Manages quarterly, semi-annual and annual grant reporting. 

  • Manages preparation for any monitoring visits  

  • Supervises the Case Management Supervisor; the Program Manager, Signature Approaches; the Economic Inclusion Program Manager; and the Program Officer, Volunteer Services. 

  • Identifies staff strengths and areas for improvement, and ensures that staff receive appropriate training, professional development and support needed to effectively do their jobs.  

  • Establishes guidelines and performance expectations for staff, assesses performance goals and activities and completes formal job performance reviews and evaluations; recommends staff promotions and salary adjustments, as necessary. 

  • Serves as the HIAS New York internal point person for Public Affairs and Resettlement & Integration.  

  • Works closely with Case Management Supervisor and Program Officer, Volunteer Services to collaborate with local congregations and interfaith groups to streamline the community sponsorship Host Organization Model of Engagement (HOME) program which enhances refugee resettlement and HIAS New York’s capacity. 

  • Speaks at community events and other forums, and participates in panel presentations to educate the public about and engage in refugee resettlement.  

  • Maintains relationships with counterparts at other New York City affiliates and other key partnering organizations to coordinate services and overcome common resettlement services challenges.  

  • Cultivates other existing relationships and develops new relationships with diverse stakeholders. 

  • Meets regularly with HIAS staff from Public Affairs to highlight the work and achievements of HIAS New York. 

  • Collaborates with HIAS New York staff and Institutional Development to research and identify grant or other funding opportunities, and supports grant and proposal writing. 


  • Bachelor’s degree required; graduate degree preferred. 

  • 5-7 years of experience managing a program in the field of social services. 

  • Demonstrates a clear understanding and knowledge of the Resettlement & Placement (R&P) program, as well as ORR refugee programs to ensure compliance with all applicable requirements for service delivery, outcomes and accurate/timely reporting. 

  • Grant writing and reporting experience preferred. 

  • Ability to represent HIAS New York in public forums, meetings and the community.  

  • Must have excellent communication skills both verbal and written; fluency in a refugee language a plus. 

  • Ability to think and work independently. 

  • Comfortable working in a diverse workplace with a diverse client base while serving as a strong advocate for refugees. 

  • Personal qualities of integrity, credibility and a commitment to and passion for HIAS and HIAS New York’s mission. 

  • Proficient in Microsoft 365 platforms; experience working with IRIS preferred, though not required.  

  • Excellent attention to detail and accuracy. 

  • Ability to work some weekends and evenings. 


We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process: 

Step 1: Submit your application! 

Step 2: Phone screen with a HIAS recruiter. 

Step 3: Video interview with the hiring manager. 

Step 4: Video interview with a panel of HIAS employees. 

Step 5: Online reference check with SkillSurvey. 

Step 6: Offer and background check with Shield Screening. 

Step 7: Start your professional journey with HIAS! 

Note: Some of our hiring processes may vary, and not all candidates will advance to each step. 


Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts, and history of the Jewish people – a history of oppression, displacement, and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities, and backgrounds, as do our staff. We bring our experience, history, and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.  

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency, and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community, and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission, and values. 


HIAS stands for a world in which refugees find welcome, safety, and opportunity. 


Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives. 


Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger 

Justice • Justicia • Justice • Tzedek

We Pursue Justice 

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy 

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership 

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World 

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience 


HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected status. 

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