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Program Coordinator, NYSESRP

Department: HIAS New York
Location: New York, NY


HIAS New York seeks a Program Coordinator, NYSESRP to provide direct client services under the New York State Enhanced Services Program. This position will provide culturally and linguistically appropriate case management services to refugee, asylee, SIV, Afghan parolee and other ORR eligible clients.

Note, this is a full-time, temporary position that ends on June 20, 2022. The position is based in New York, New York.


  • Undergoes thorough training on the NYSESRP program requirements, enrollment process, service delivery, documentation, intake, case noting and reporting procedures.
  • Develops and implements an outreach plan to educate eligible populations about NYSESRP services.
  • Recruits clients for the program and screens for NYSESRP eligibility, conducts an intake interview, completes required BRIA Information Network (BIN) application forms and uploads eligibility documentation.
  • Assists eligible clients with submitting new applications for public benefits such as SNAP, Medicaid, Cash Assistance, WIC, SSI and periodic benefit recertification.
  • Assists clients with locating and securing safe and affordable housing that accommodates their needs and is accessible by public transportation.
  • Assists clients in obtaining referrals to linguistically and culturally competent primary care providers and specialists; communicates by phone with medical providers on clients' behalf and with their consent; helps clients with accessing medical interpretation.
  • Provides clients with referrals to free ESOL programs and online ESOL tutoring.
  • Helps clients to apply for state and local identification through filling application forms, collecting necessary back-up documentation and submitting the documents to local offices of the Department of Motor Vehicles and NYC municipal ID application centers.
  • Assists refugee clients in preparing Affidavits of Relationship (AORs) and Refugee Information Forms (RIFs) for overseas family members eligible to apply to the refugee program.
  • Provides extended cultural orientation on specific topics such as navigating the healthcare system, U.S. laws, budgeting and finance, public transportation and housing.
  • Completes and submits all required case management forms in the BIN database; compiles required case file documentation, including detailed case notes.
  • Brings commitment and integrity to accomplishing HIAS’ mission and goals in all assigned duties, in addition to a professional dedication to the implementation of all HIAS’ core values.
  • Performs other duties as assigned.


  • Bachelor’s degree in Social Work, Human Services or a related field desired.
  • 2-3 years of relevant work experience.
  • Previous case management or human service delivery work required; familiarity with U.S. Refugee Admission Program and refugee and/or immigrant social services preferred.
  • Fluency in one of the refugee languages e.g., Dari, Pashto, Arabic, Russian, Spanish etc. required.
  • Strong oral and written communication skills. 
  • Ability to work collaboratively and thrive as a member of a fast-paced, culturally diverse team.
  • Proficiency in Microsoft Word, Outlook, Excel and PowerPoint.
  • Knowledge of BRIA Information Network (BIN) database, or ability to learn new databases.


We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.


Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts, and history of the Jewish people – a history of oppression, displacement, and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities, and backgrounds, as do our staff. We bring our experience, history, and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency, and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community, and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission, and values.


HIAS stands for a world in which refugees find welcome, safety, and opportunity.


Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.


Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience


HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected status.

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