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Training & Collaboration Platform Specialist

Department: Resettlement & Integration
Location: Silver Spring, MD

POSITION SUMMARY:

HIAS seeks a Training & Collaboration Platform Specialist to assist and support creation of trainings and management of training platforms that support HIAS’ resettlement affiliate network. To support building staff capacity in our refugee resettlement network, this position will identify learning needs with subject matter experts, design online and in-person learning opportunities and maintain functionality and statistics on platforms.

ESSENTIAL FUNCTIONS:

  • Assists with learner support and adoption of core learning technologies, including Learning Management Software (Litmos), eLearning development tools and web and mobile technology.
  • Creates Litmos training modules for new refugee resettlement affiliate staff training.
  • Assesses training effectiveness and ensures knowledge gained.
  • Develops monthly training schedule in collaboration with the Initial Resettlement team, as well as longer term programming for refugees.
  • Produces multimedia content, including video highlighting programmatic outcomes and beneficiary stories.
  • Coordinates activities with current corporate partners (Airbnb, Rosetta Stone, Cell Ed, etc.) and assists in the development of new learning opportunities.
  • Keeps current with latest trends, as well as learning technology best practices.
  • Coordinates New Resettlement Director Training.
  • Coordinates National Affiliate Conference.
  • Performs other duties as assigned by immediate supervisor.

QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s degree in Education, Training, Human Resources or related field; an additional minimum of 4 years of related experience may be considered in lieu of a Bachelor’s degree.
  • 3-5 years of related experience, including experience with a Learning Management System (preferably Litmos), experience supporting and performing administrative functions and experience in end-user IT or Learning Technology technical and functional support.
  • Exposure to instructional design software, such as Captivate or Storyline.
  • Detail-oriented with strong troubleshooting, communication, analytical and organizational skills.
  • Ability to inspire and motivate learners who may not be technologically proficient.
  • Ability to work independently as well as in a team environment to meet project deadlines.
  • Ability to quickly understand and assimilate new technologies.
  • Ability to edit video.
  • Exceptional verbal and written communication skills.
  • Strong organizational skills including multi-tasking, prioritizing, planning and effective time management.
  • Proficiency in Microsoft Office products, specifically Microsoft Word and Excel.
  • Refugee resettlement knowledge preferred.
  • Lived experience of migration preferred.

SAMPLE HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts, and history of the Jewish people – a history of oppression, displacement, and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities, and backgrounds, as do our staff. We bring our experience, history, and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency, and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community, and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission, and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety, and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected status.

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