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Regional Information Technology Officer, LAC

Department: Information Technology
Location: Remote, RM

POSITION SUMMARY:

HIAS seeks a Regional IT Officer, LAC to provide remote and on-site technical support to regional and country office staff, with a focus on computer hardware/software and organizational systems. This position will help in the implementation of global, regional and country office projects aligned with HIAS’ global IT strategy. This position is also accountable for ensuring compliance with the organization’s IT guidelines, policies and standards.

Note, this position can be based in Silver Spring, Maryland or remote in the U.S., with international travel to Latin America and the Caribbean as needed. English and Spanish fluency are required.

ESSENTIAL FUNCTIONS:

  • Provides direct technical support to country office IT staff and consultants, as well as to Country Office employees as needed to resolve IT-related hardware and software problems and requests; coordinates vendor support where necessary.
  • Sets up new equipment for employees as needed with the proper standard configuration and software according to defined IT procedures.
  • Maintains up-to-date inventory of HQ-managed equipment and plans equipment replacement as needed.
  • Creates, changes or removes employee system access following standard procedures.
  • Ensures all support requests are properly recorded in the ticketing system, keeps requestors informed, completes on time according to procedures, escalating when needed.
  • Helps with the roll-out of new applications, systems, and upgrades, to include provision of training.
  • Trains employees in the proper use of a variety of IT-related topics, systems or equipment.
  • Monitors HIAS’ security and operational systems, alerting and acting promptly following defined protocols and procedures.
  • Maintains close communication with the country office IT staff and HQ IT staff to implement global IT projects in the LAC region.

QUALIFICATIONS & REQUIREMENTS:

  • Undergraduate degree in Information Technology or a related field of study, or equivalent relevant work experience.
  • 3-5 years of experience in a help desk/technical support role, supporting a user base that is not in the same physical location.
  • Fluency in English and Spanish required.
  • Advanced knowledge of latest versions of Microsoft (MS) Windows and Office products.
  • Excellent working experience with antivirus software for workstations and servers.
  • Strong technical aptitude, especially relating to PC/Network hardware.
  • Good working knowledge of video conferencing and collaboration tools such as Zoom, MS Teams, MS SharePoint.
  • Good working knowledge with MS 365 platform.
  • Good working knowledge of MS Azure Active Directory and/or MS Active Directory.
  • Good working knowledge of Mobile Device Management tools preferred.
  • Excellent communication skills, ability to work with minimum supervision and willingness to work in a team environment.
  • High organizational skills; ability to cope with competing demands and prioritize tasks.
  • Previous experience in NGOs or private sector is highly desired.
  • Ability to travel internationally to the LAC region, as needed.
  • Availability to work occasional after-hours and weekends for IT-related projects.

SAMPLE HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts, and history of the Jewish people – a history of oppression, displacement, and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities, and backgrounds, as do our staff. We bring our experience, history, and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency, and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community, and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission, and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety, and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected status.

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