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Preferred Communities Case Manager

Department: HIAS New York
Location: New York, NY

POSITION SUMMARY:

HIAS New York seeks a Preferred Communities Case Manager (PCCM) to provide intensive case management services to refugee participants of the Preferred Communities (PC) Program. The PC Program assists HIAS New York clients with particular vulnerabilities and social adjustment challenges (such as serious physical health issues, mental health challenges, developmental disabilities, social isolation, experiences of gender-based violence and more). The PCCM will prioritize trauma-informed case management services and referral provision in order to help clients reach their goals, while ensuring program compliance in collaboration with the Case Management Supervisor and other case management team members. As HIAS New York gradually returns to the in-person service provision format, the PM will follow strict COVID-19 protocols to protect clients, staff, volunteers and other partners.

ESSENTIAL FUNCTIONS:

  • Provides comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations and/or social service providers.
  • Recruits program participants through internal referrals and outreach to eligible individuals.
  • Completes eligibility screenings for all clients recruited by or referred to the PC Program.
  • Conducts comprehensive intakes for all clients determined eligible for the program.
  • Develops goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.
  • Provides extended/enhanced cultural orientation workshops to program participants as needed.
  • Guides program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate.
  • Screens for direct client financial assistance eligibility in accordance with HIAS New York’s basic needs direct assistance rubric, facilitates disbursement and conducts all necessary follow-up and associated financial reporting.
  • Maintains regular contact and positive rapport with all PC clients.
  • Collaborates closely with other HIAS New York case managers to facilitate PC enrollment of referred clients and coordinate services to dual-enrolled clients.
  • Liaises with and makes internal referrals to HIAS New York’s volunteer services program and staff as needed.
  • Provides ongoing guidance to and communication with volunteers matched with PC clients for English tutoring, career mentorship and more, as needed.
  • Participates in PC community coordination, capacity building and partnership development activities in the greater New York City area.
  • Completes case notes and required assessments in online database (Apricot) in a timely and consistent manner.
  • Maintains comprehensive case files for each enrolled client, ensuring client confidentiality and protection of personally identifiable information.
  • Acquires comprehensive knowledge and thorough understanding of programmatic requirements of PC Program.
  • Attends HIAS and other resettlement agency workshops and trainings centered on trauma-informed case management, PC specific vulnerability support, community-based mental health support, economic self-sufficiency and more.
  • Trains, supervises and supports PC Program Intern.
  • Prepares PC Program reports as required.

QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s degree in Social Work or a related social services field; MSW preferred.
  • Prior professional experience in social work, counseling, community organizing, human services or related specialty preferred.
  • Familiarity with refugee resettlement and trauma-informed care preferred.
  • Fluency in at least one refugee language (Dari, Pashto, Russian, Ukrainian, Arabic or Spanish) strongly preferred.
  • Compassion, empathy and a commitment to diversity, humility and the recognition of the inherent dignity and agency of each client with whom you partner.
  • Experience with low-income, limited English, vulnerable immigrant populations.
  • Ability to supervise interns and volunteers as needed.
  • Demonstrated ability to work independently.
  • Avid team-player; experience working collaboratively within programs holding varying requirements.
  • Lived experience as an immigrant, refugee, asylee or special immigrant visa holder (SIV) highly valued.

SAMPLE HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts, and history of the Jewish people – a history of oppression, displacement, and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities, and backgrounds, as do our staff. We bring our experience, history, and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency, and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community, and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission, and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety, and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected status.

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