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Resettlement Case Manager, Russian & Ukrainian

Department: HIAS New York
Location: New York, NY


HIAS New York seeks a Resettlement Case Manager, Russian & Ukrainian to provide initial resettlement, integration and other social inclusion services to refugees and humanitarian migrants from across the globe through the Reception & Placement (R&P), Afghan Placement & Assistance (APA), Matching Grant (MG) and New York State Enhanced Services to Refugees (NYSESRP) programs. While this position will have special language capacity (Russian language fluency required and Ukrainian preferred) to serve refugee clients from former Soviet Union countries, this position will provide core services to any of HIAS New York’s diverse pool of humanitarian migrant clients in compliance with the requirements of the U.S. State Department Bureau of Population, Refugees & Migration (PRM). As HIAS New York gradually returns to in-person services, the Resettlement Case Manager, Russian & Ukrainian follows strict COVID-19 safety protocols to protect clients, staff, volunteers and other partners.


  • Undergoes intensive training with HIAS New York staff on R&P, APA, MG and NYSESRP program requirements, core services, case management procedures and protocols and case management data systems.
  • Combines in-person and remote service delivery formats as mandated by PRM and HIAS Inc., and approved by HIAS New York supervisors to ensure safe and effective resettlement of new arrivals.
  • Establishes and maintains contact with U.S. ties of assigned cases, if applicable.
  • Facilitates search for appropriate temporary or permanent housing for new arrivals; collaborates with internal and external partners to secure housing.
  • Conducts pre-arrival home inspection to ensure that appropriate housing and all required furniture and household items are available to refugees upon arrival.
  • Coordinates and ensures clients’ airport pick-up, availability of seasonal clothing and footwear, transportation to housing in compliance with traffic laws, culturally appropriate meal and sufficient food supplies upon arrival.
  • Conducts post-arrival home visits to confirm clients’ well-being, address urgent issues and provide house and personal safety orientation.
  • Conducts intake interviews with clients within five days of arrival.
  • Ensures timely and appropriate disbursement of R&P or APA per capita funds to assigned cases, including pocket money.
  • Assists clients with applications for (as applicable for eligible individuals) social security cards, Supplemental Nutrition Assistance Program (SNAP), Medicaid, Cash Assistance, WIC or other services.
  • Facilitates timely enrollment of adult case members in English language programs and employment services, as appropriate.
  • Facilitates school enrollment of school-age children.
  • Assists clients in accessing health services and attending health screenings.
  • Assists with printing out USCIS I-94 Arrival/Departure Forms, completion of AR-11, Change of Address forms, registration with the selective service and accessing legal services, as applicable.
  • Provides Cultural Orientation (CO) on specific topics before the end of the service period.
  • Conducts second post-arrival home visit within 30 days of arrival, and conducts additional home visits if needed. 
  • Conducts exit interview to assess the success of services and receive feedback from clients.
  • Facilitates timely client participation in Accountability to Affected Populations (AAP) procedures (surveys and focus groups) as needed.
  • Completes all required case management forms and compiles required case file documentation, including detailed case notes, in a timely fashion.
  • Facilitates HOME (Host Organization Model of Engagement) resettlement by providing core R&P services to refugee families resettled through partnerships with host organizations (congregations and other groups); guides HOME volunteers as they welcome refugees to their communities and support HIAS New York’s work.
  • Submits Lautenberg program family reunification applications, or Affidavits of Relationship (AORs), by communicating with U.S. familial ties and preparing pre-case documentation.
  • Performs other duties as assigned.


  • Bachelor’s degree in Social Work, Human Services, psychology, international relations or a related field required.
  • Previous case management or human service delivery work required; familiarity with U.S. Refugee Admission Program and refugee and/or immigrant social services preferred.
  • Fluency in Russian required; fluency in Ukrainian strongly preferred.
  • Excellent interpersonal, written and oral communication skills.
  • Ability to work collaboratively and thrive as a member of a fast-paced, culturally diverse team.
  • Ability to prioritize and multi-task several urgent projects in a fast-paced environment.
  • Experience in trauma-informed, client-centered case management.
  • Lived experience as an immigrant, refugee, asylee and/or asylum-seeker highly valued.
  • Proficiency in Microsoft Word, Outlook, Excel and PowerPoint required.


We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.


Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts, and history of the Jewish people – a history of oppression, displacement, and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities, and backgrounds, as do our staff. We bring our experience, history, and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency, and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community, and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission, and values.


HIAS stands for a world in which refugees find welcome, safety, and opportunity.


Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.


Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience


HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected status.

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