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Volunteer Services Intern

Department: HIAS New York
Location: New York, NY


HIAS New York’s Volunteer Services Program provides support services to refugees, asylum seekers, SIVs, Afghan parolees and asylees in New York City and Westchester County. The Volunteer Services Intern will assist HIAS staff with the daily coordination and local administration of the volunteer services programs to provide holistic, wrap-around services to HIAS clients through the help of qualified volunteers. The intern will gain hands-on experience in volunteer programming in support of HIAS’ services, in addition to a deeper understanding of the refugee resettlement program and asylum process in the U.S.

Note, this position is unpaid but may be pursued for academic credit. We ask that applicants be available for approximately 15-20 hours per week, starting approximately January 31, 2022 and ending approximately May 13, 2022.


  • Provides direct support to the Program Officer, Volunteer Services and works closely with the Program Assistant, Volunteer Services.
  • Responsible for regular email and phone communication with prospective and current volunteers.
  • Assists with the implementation of HIAS’ volunteer program standard operating procedures, including invitations to volunteer information sessions, interviews, trainings and regular upkeep of Better Impact, HIAS’ online volunteer management software.
  • Assists with the recruitment, vetting and coordination of volunteer interpreters and translators.
  • Supports HIAS staff to plan and implement volunteer recognition initiatives.
  • Participates in quarterly volunteer information webinar sessions.
  • Conducts group volunteer interviews.
  • Assists with client intakes to determine specific client needs and to match clients to appropriate volunteer services.
  • Assists HIAS staff to develop curriculum, workshops and trainings in support of the volunteer, resettlement and/or legal program.
  • Participates in and takes notes in calls with community partners, corporate partners and/or volunteer task forces.
  • Provides support to HIAS staff to ensure that individual volunteers are grounded in the work, well oriented, acquainted with the skills needed and appropriately matched to HIAS clients and other volunteers.
  • Attends professional development workshops and trainings offered to resettlement and asylum staff.
  • Brings commitment and integrity to accomplishing HIAS’ mission and goals in this and other duties as assigned, and commits to personal and professional implementation of HIAS’ core values.


  • Pursuing an undergraduate or graduate degree in a related field.
  • Able to commit to 15-20 hours per week.
  • Must be available some evenings and weekends for volunteer trainings and events (approximately 2-3 times per month).
  • Fluency in Russian, Dari, Pashto, Spanish or French preferred.
  • Demonstrated self-starter, creative thinker and problem-solver.
  • Excellent interpersonal skills and ability to work with diverse populations.
  • Excellent organizational and oral/written communication skills.
  • Demonstrated ability to multi-task and handle multiple priorities under strict deadlines.
  • Strong commitment to serving vulnerable individuals.


We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process for internships:

Step 1: Submit your application!

Step 2: Video interview with the hiring manager.

Step 3: Online reference check with SkillSurvey.

Step 4: Offer and background check with Shield Screening.

Step 5: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.



Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts, and history of the Jewish people – a history of oppression, displacement, and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities, and backgrounds, as do our staff. We bring our experience, history, and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency, and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community, and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission, and values.


HIAS stands for a world in which refugees find welcome, safety, and opportunity.


Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.


Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience


HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected status.

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