POSITION SUMMARY: 

HIAS seeks a Resettlement Manager, LAC to join the North America Programs department. The Resettlement Manager, LAC will support the Third Country Solutions team and LAC country operations in the implementation and monitoring of programs related to resettlement screening, referral and case preparation. They will facilitate the exchange of best practices throughout HIAS’ LAC operations with resettlement activities, and they will be responsible for demonstrating impact across LAC countries of operation. The position will be a conduit for translating global resettlement standards and change initiatives to the field. Reporting to the Director, Third Country Solutions and working closely with the LAC regional and country office teams, they will support quality assurance of HIAS’ resettlement program and processes, and they will build the capacity of HIAS’ LAC staff and relevant partners. The Resettlement Manager, LAC will lead a mapping exercise in the LAC region, in close coordination with UNHCR Regional Bureau for the Americas, to provide an overview of resettlement activities (including the existing HIAS resettlement portfolio in LAC in partnership with UNHCR) and existing and potential partners in South America and the Caribbean for HIAS’ Third County Solutions programming. 

Note, this position will be based in Panama City, Panama, with frequent travel throughout LAC, and at times to insecure operating environments. 

ESSENTIAL FUNCTIONS: 

• Supports the quality assurance of global resettlement and complementary pathways referral programs, including through resettlement case review and approval. 

• Contributes to the drafting and implementation of global policies and standard operating procedures (SOPs) related to resettlement and complementary pathways referral programs, to include translating materials into Spanish. 

• Contributes to the capacity building of new resettlement and complementary pathways referral programs and/or staff, including through assisting with global trainings and inter-office training and learning. 

• Coordinates the exchange, documentation and dissemination of best practices and lessons learned with internal and external stakeholders. 

• Establishes and maintains an internal network of resettlement professionals in the LAC region to ensure cross-office learning and knowledge transfer. 

• Supports the Director, Third Country Solutions in the implementation of resettlement referral and complementary pathway programs with country office teams. 

• Supports the coordination of a mapping of potential referral partners, including developing criteria and processes for identification, screening and vetting of partners. 

• Supports the Director, Third Country Solutions and the Program Specialist, Third Country Solutions in developing training plans for HIAS’ country offices and partners, and coordinates with consortium partners to harmonize tools and translate tools into Spanish. 

• Supports the review of resettlement programs during evaluation phases. 

• Provides hands-on technical support to HIAS resettlement staff, including reviewing individual resettlement referrals, tracking cases referred directly to third countries and working with global offices to ensure referral targets are met. 

• Liaises with the UNHCR Resettlement Unit at the Panama UNHCR Regional Bureau for the Americas, in close coordination with the HIAS’ Regional Director, LAC. 

• Liaises with other technical staff supporting other sectors (Mental Health & Psychosocial Support, Gender & GBV, Economic Inclusion) to mainstream resettlement and complementary pathways best practices into their approaches and strategies, where relevant. 

• Upholds programmatic integrity by guarding against fraud and any other misconduct. 

• Incorporates community empowerment, inclusion and an equity lens into the design and implementation of all programs and policies. 

• Performs other duties as assigned. 

• Travel, to include travel to insecure operating environments, may be required.

QUALIFICATIONS & REQUIREMENTS: 

• Undergraduate degree in a relevant field; graduate degree a plus. 

• 6+ years of field-based experience in resettlement required. 

• Fluency in both English and Spanish required. 

• Relevant experience carrying out needs assessments, mappings, program evaluation or similar activities. 

• Collaborative, flexible team player with the ability to think creatively, logically and critically about solutions to gaps in resettlement programming. 

• Excellent interpersonal, written and oral communication skills, including the ability to regularly communicate with, motivate and support field-based staff, as well as effectively communicate key program achievements and operational challenges. 

• Lived experiences of forced displacement will bring a valuable perspective. 

• Experience designing and implementing legal and/or resettlement programs in an emergency context, with expertise in gender and other protection implications. 

• Excellent organizational and problem-solving skills. 

• Ability to travel up to 30% of the time. 

• Ability to deploy to emergencies if needed. 

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES: 

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger 

Justice • Justicia • Justice • Tzedek

We Pursue Justice 

Empathy • Empatía • Empathie • Chesed 

We Approach our Clients with Empathy 

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership 

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World 

Resilience • Resiliencia • Résilience • Ruach 

We Adapt and Thrive, Continuously Demonstrating our Resilience 

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING: 

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.