Department: HIAS Austria

Location(s): On-Site - Vienna, Austria

TITLE: IT Network & System Support Administrator

SUPERVISOR: Information Systems Manager

LOCATION: Vienna, Austria

CLOSING DATE: May 2024

POSITION SUMMARY:

To work closely with the Information Systems Manager and the IT team to ensure the organization’s network security strategy, operations, and compliance measurably strengthen the office’s digital and cyber security. Equally, to provide timely and professional technology related support to HIAS staff (users). This includes but is not limited to maintaining and administering Microsoft Active Directory and other systems/platforms required to operate a fit-for-purpose, secure, and efficient technical operating environment.

ESSENTIAL FUNCTIONS:

• In cooperation with the Information Systems Manager manage and develop the organizations network infrastructure and implement additional security levels based on international standards
• Work with IS Manager to implement and maintain appropriate IT security measures as required by senior management
• Monitoring and management of all IT network security systems and hardware as well as, servers and other related devices such as telephony. This is to include updates, patching, replacement, and installation of such
• Reporting and documentation to ensure compliance with security policies and other regulatory requirements
• In cooperation with the IS Manager develop, implement, and maintain policies and standard operation procedures that are applicable to the IT department. Equally, assist other departments as needed and appropriate
• Monitor information security intelligence and keep abreast of pertinent events, research, and developments
• Continuously improve the network security design and operation with the IS Manager
• Ensure security technologies deployed are migrated into an operational status with appropriate ownership; create and maintain documentation such as process flows and technical procedures, standards, etc.
• Assists with risk and vulnerability assessments as needed and/or required.

• Along with the IS Manager, ensure the correct and secure operation and monitoring of infrastructure and systems (Microsoft AD, Manage Engine, IIS, Exchange, etc.)
• Provide responsive and customer-focused support (L1, L2 and L3) to all users within the organization, on both software and hardware levels
• Execute software deployment for all staff, within a multi-office and international environment
• Conduct regular maintenance, updating and management for IT equipment in use (VoIP systems, printers, copiers, surveillance systems, workstations, etc.)
• Maintain and update the organization’s IT asset inventory in accordance to strict organizational standards
• Perform daily network backups within the organization and ensure backup media is cycled to the designated offsite facility. Ensure backup systems are configured and maintained in accordance with required policy and procedures
• Help in the migration towards Office 365
• Back up the IS Manager during planned or unplanned absence
• Any other ad-hoc duties and projects as organizational needs dictate

QUALIFICATIONS & REQUIREMENTS:

• Bachelor’s degree in an IT related field, or equivalent business experience
• A minimum of 3-5 years in IT related work
• Willing to travel internationally. Ability to travel to Israel And Croatia is preferred
• Fluency in English is required, German is a plus
• Proven knowledge and hands on experience with network equipment i.e. Firewalls, Routers, Switches, VLAN, VPN, etc.
• Experience with Palo Alto firewalls and Cisco network equipment a strong plus
• Knowledge about AD servers 2016/2019 and backup solutions
• Excellent interpersonal skills required to help identify key relationships and to maintain them
• Strong English oral and written communications skills sufficient for presentation of technical policy and standards development
• Executes projects on time and with high quality with limited supervision
• Demonstrates absolute professionalism and discretion in respect of confidential information
• Highly organized and able to manage multiple, conflicting priorities
• Has good judgment – knows when it is appropriate to escalate
• Proven hands-on expertise, including but not limited to MS Exchange, VPN, DLP, Active Directory, endpoint security
• Demonstrated capacity to exceed in a multinational organization

All applicants should have the legal right to live and work in Austria without additional support.

Compensation for this position is minimum 3000 euro monthly in accordance with all standard Austrian legal and tax deductions.

This position is 100% in office and remote work is not possible however a flexible time schedule is available internally.

This position is subject to the availability of donor funds.

DISCLAIMER:

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.

SAMPLE HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees.

Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

The HIAS Austria office as the Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • ????? ?????? (Hachnasat Orchim)

We Welcome the Stranger

Justice • Justicia • Justice • ??? (Tzedek)

We Pursue Justice

Empathy • Empatía • Empathie • ??? (Chesed)

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • ?????? (Chevruta)

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • ???? (Ometz)

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • ??? (Ruach)

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.