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Refugee Program Associate

Department: HIAS Croatia
Location(s): On-Site - Zagreb, Croatia

ORGANIZATION: HIAS RSC Austria

TITLE: Refugee Program Associate

REPORTS TO: Refugee Program Assistant Manager

LOCATION: Zagreb, Croatia

HIAS is the global Jewish non-profit that protects refugees whose lives are in danger for being who they are. We help refugees build their lives and advocate that all displaced people are treated with dignity. The HIAS Austria office as the Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department. The RSC Austria also operates two sub-offices in Tel Aviv, Israel and Zagreb, Croatia to process refugees for resettlement to the US.

PURPOSE OF THE ROLE:

Act as point of contact for all inquiries and respond according to PRM and Refugee Program Assistant Manager guidance

Responsibilities:

  • Coordinate all email communications with the resettlement agencies, ensuring all emails are responded to within an appropriate timeframe
  • Develop a strategy with senior management and HQ for responding to unsolicited inquiries received at HIAS Headquarters
  • Work closely with Program Team Management to manage all inquiries from a variety of channels while complying with funder’s guidance
  • Provide case status updates and when required manage the dissemination of questions/requests to Program Team Management, ensuring a response is provided within an appropriate timeframe
  • Coordinate the Open Hours process for refugee applicants in Zagreb
  • Request and compile feedback from applicants transiting through Zagreb and present to Program Team Management for consideration
  • Develop and deliver required trainings as necessary
  • Any other tasks given by the Refugee Program Assistant Manager and Program Manager

Key skills and attributes:

  • Excellent command of English (written and verbal)
  • Excellent Command of Farsi (written and verbal)
  • Previous refugee resettlement support work within the US Refugee Admissions Program would be an advantage
  • Ability to think and act independently
  • Uses critical thinking to relay concerns to the appropriate person as necessary
  • Highly organised with excellent communication skills
  • Ability to manage deadlines and deliver within strict timeframes
  • A flexible, mature and professional attitude to work
  • Uses initiative to ask questions and make suggestions
  • Able to maintain consistently high standards of work
  • Highly organized with strong attention to detail
  • Proven interpersonal skills and cross-cultural sensitivity
  • Able to work with Microsoft Office applications, the internet and other databases to create documents, access information and prepare reports

All applicants should have the legal right to live and work in Croatia without additional support.

This position is 100% in office and remote work is not possible.

This position is subject to the availability of donor funds.

DISCLAIMER:

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.

SAMPLE HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees.

Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

The HIAS Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • ????? ?????? (Hachnasat Orchim)

We Welcome the Stranger

Justice • Justicia • Justice • ??? (Tzedek)

We Pursue Justice

Empathy • Empatía • Empathie • ??? (Chesed)

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • ?????? (Chevruta)

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • ???? (Ometz)

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • ??? (Ruach)

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

 

 

 

 

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