ORGANIZATION: HIAS RSC Austria

TITLE: Administrative Associate (Finance Associate)

REPORT TO: Finance Coordinator (day to day), Finance and Accounting Manager, and HR Manager (programmatically)

LOCATION: Zagreb, Croatia

HIAS is the global Jewish non-profit that protects refugees whose lives are in danger for being who they are. We help refugees build their lives and advocate that all displaced people are treated with dignity. The HIAS Austria office as the Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department. The RSC Austria also operates two sub-offices in Tel Aviv, Israel and Zagreb, Croatia to process refugees for resettlement to the US.

PURPOSE OF THE ROLE:

To provide varied support to the Program Support team in the Croatia sub-office

Responsibilities:

• Prepare payments in the bank account online for review and maintain related documentation
• Coordinate travel with staff members and travel agent to ensure travel policies and budget restrictions are followed
• After travel, work with travelers to complete expense report and confirm that all travel time is properly recorded
• Evaluate suppliers, products, and services, negotiate contracts, and ensure that approved purchases are cost-efficient and of high quality
• Follow strict procurement procedures and maintain procurement documentation
• Act as one of the points of contact for purchasing questions from suppliers
• Work with other administration staff members to maintain accurate inventory records
• Act as the office receptionist and first point of contact for visitors while being responsible for maintaining office visitor records and escorting visitors in the office space
• Support human resources processes by scheduling appointments and interviews, sending regular correspondence with applicants and staff, supporting onboarding and orientation, maintaining records of documents and trainings, participating in HR-related projects
• Provide on-site HR support in coordination with the HR manager by responding to frequently asked questions from applicants and staff related to policies, benefits, hiring processes, etc., and escalating more complex questions and concerns
• Co-responsible for maintaining the time system and compiling payroll information on a monthly basis for Supervisors’ review
• Proactively seek out additional tasks and projects that would support the program support team
• Any other task as assigned by the Supervisors

Key skills and attributes:

• Professional fluency in English and Croatian
• Prior administrative/finance experience in a diverse working environment
• Prior HR experience would be considered an advantage
• A flexible, mature and professional attitude to work
• Highly organized and able to manage multiple, conflicting priorities
• Strong planning skills – able to think ahead to likely future requirements
• Excellent problem solving skills – able to find information required to make decisions confidently

• Strong attention to detail – able to understand contracts and supplier agreements
• Discreet and highly professional
• Able to use judgment in deciding whether to escalate an issue

All applicants should have the legal right to live and work in Croatia without additional support.

This position is 100% in office and remote work is not possible.

This position is subject to the availability of donor funds.

DISCLAIMER:

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.

SAMPLE HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees.

Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

The HIAS Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • ????? ?????? (Hachnasat Orchim)

We Welcome the Stranger

Justice • Justicia • Justice • ??? (Tzedek)

We Pursue Justice

Empathy • Empatía • Empathie • ??? (Chesed)

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • ?????? (Chevruta)

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • ???? (Ometz)

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • ??? (Ruach)

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.